What methods of payment do you accept?
Sweet Olive Press accepts all electronic payments through PayPal. You can pay with any major credit card through the PayPal site regardless of whether you have an account. All amounts are in US Dollars (USD). If you have questions about online payment through PayPal, just contact Sweet Olive Press for assistance.
Do you ship internationally?
Yes indeed! Sweet Olive Press overseas orders are shipped via USPS First Class International.
How is shipping calculated?
Our shipping and handling rates are very reasonable, and we take great care to ensure your Sweet Olive Press purchase will arrive in the best possible condition. Shipping fees are added at checkout after you decide to buy the items in your shopping cart. You will be asked to add your zip code or international location into the PayPal form, and the shipping fees will be calculated according to the price of the item and where it is going. If you have questions or concerns about the shipping rates calculated for your item, please contact us.
What type of shipping do you offer?
Domestic orders are shipped via USPS First Class Mail and all international orders are shipped via USPS First Class International. You will receive confirmation via email when your item has shipped. If you need extra-fast shipping we are happy to arrange it – please contact us for an estimate of expedited shipping costs.
If you would like to insure your purchase for a small extra fee, please contact us so that we may update your invoice.
How long until my order is shipped?
Items usually ship within 5 business days of order placement. If this is not the case, you will be notified immediately via email.
How secure is this store?
Sweet Olive Press uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). To further shield your credit card and bank numbers, PayPal does not directly connect their firewall-protected servers to the internet.
Do I need a PayPal account to purchase from this store?
No, you are not required to have a PayPal account to purchase from this store, although if you already have a PayPal account you may use it. Credit card purchases are processed via PayPal, but an account is not required.
What about taxes and duties?
Orders from outside Colorado do not incur any sales tax.
Because Sweet Olive Press is based in Colorado, by law all Colorado orders incur a 6.63% sales tax. This is usually added automatically by PayPal.
International customers: Any customs fees, taxes, tariffs or duties that may be incurred at the time of delivery are at the discretion of your country's tax regulations and Sweet Olive Press is not responsible for those charges. For additional information, please refer to your local customs agency. Returns cannot be accepted due to customs fees or international duties.
What is your returns policy?
We offer a refund/return policy on the full price of the item if it is unused and in saleable condition within two weeks of ship receipt. Should you need to make a return, please contact us by email *before* returning any items. We do not refund shipping costs. We reserve the right to deny returns if the item has been used or is no longer in new or saleable condition. Sweet Olive Press strives to make your shopping experience a happy one. Please note that we ship with delivery confirmation on packages with shipping over $4.90, and cannot be held responsible for missing or lost items if the order has been sent to the correct address. If you would like to insure your purchase for a small extra fee, please contact us so that we may update your invoice.